Refund policy

Return & Refund Policy

Last Updated: 6 September 2026

Thank you for shopping with Shopniva.

We want you to have a positive shopping experience. Because Shopniva offers products that may be fulfilled through different suppliers and print-on-demand partners, return and refund eligibility may vary depending on the product.

Please read this policy carefully before placing an order.

1. Return Eligibility

A product may be eligible for a return, replacement, or refund if:

  • You received a damaged product.
  • You received a defective or faulty product.
  • You received the wrong product.
  • The product is materially different from what was ordered or advertised.
  • The product is missing from your order.
  • The product qualifies for return under the specific product's stated return conditions.

To request a return or replacement, contact us at:

Email: [EMAIL ADDRESS]

Please provide:

  • Order number
  • Customer name
  • Product name
  • Description of the issue
  • Clear photographs of the product
  • Unboxing video, where applicable
  • Photographs of the original packaging, where applicable

We may request additional information to verify the issue with the relevant supplier or fulfillment partner.

2. Return Timeframe

Return or replacement requests must generally be submitted within:

[X DAYS] DAYS of receiving your order.

For Qikink print-on-demand products, damage, defect, or misprint claims should be reported within 7 days of delivery, together with the required photographs and unboxing video.

Requests submitted after the applicable timeframe may not be accepted.

Certain products may have different return periods. Where applicable, the specific return conditions will be mentioned on the product page or communicated with the order.

3. Conditions for Returns

To be eligible for an approved return, the product should generally:

  • Be unused and in its original condition, where applicable.
  • Be returned with its original packaging, tags, accessories, and other included items where applicable.
  • Not show signs of intentional damage, misuse, alteration, or improper handling.
  • Match the product and order details submitted in the return request.

These conditions may vary for defective, damaged, incorrect, or print-on-demand products.

We reserve the right to review each return request before approving a refund, replacement, or exchange.

4. Print-on-Demand Products

Some Shopniva products are manufactured specifically after an order is placed through our print-on-demand fulfillment partner, Qikink.

Because these products may be made specifically for your order, change-of-mind returns, buyer's remorse, or incorrect size selection may not be eligible for a refund or standard return.

However, if you receive a product that is:

  • Damaged
  • Defective
  • Misprinted
  • Incorrect
  • Significantly different from what you ordered

please contact us within 7 days of delivery.

Qikink's current policy requires photographs and an unboxing video for damaged, defective, or misprinted product claims.

If the claim is approved, we may provide a replacement or refund depending on the circumstances and applicable fulfillment process.

5. Wrong Size or Change of Mind

For print-on-demand products, choosing the wrong size, changing your mind, or simply not wanting the product after receiving it generally does not qualify for a standard refund or exchange.

Qikink states that wrong-size or no-defect returns are handled by the seller through a new order at the seller's expense.

Therefore, customers are strongly encouraged to check:

  • Size charts
  • Product descriptions
  • Product specifications
  • Product images
  • Colour/variant information

before placing an order.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

Report the issue within [X DAYS] of delivery.

Please provide:

  1. Your order number.
  2. Clear photographs of the product.
  3. Photographs of the packaging.
  4. An unboxing video, where applicable.
  5. A description of the problem.

For Qikink POD products, their current process requires an unboxing video and photographs for defective/damaged claims.

If the claim is approved, we may offer:

  • A replacement product;
  • A refund;
  • Store credit; or
  • Another appropriate resolution.

The resolution will depend on the nature of the issue and the applicable supplier/fulfillment process.

7. Incorrect Products

If you receive a product that is different from what you ordered, please contact us within:

[X DAYS] of delivery.

Please provide photographs of the product and packaging along with your order number.

After verification, we may arrange a replacement or refund as appropriate.

You should not return the product before receiving instructions from Shopniva, as the return process may differ depending on the supplier or fulfillment partner.

8. Missing Items

If an item is missing from your package, contact us at:

[EMAIL ADDRESS]

within [X DAYS] of delivery.

Please provide your order number and photographs of the package and the items received.

We will investigate the issue with the applicable supplier or fulfillment partner and provide an appropriate resolution.

9. Exchange Options

Exchanges may be available for eligible products depending on the product, supplier, stock availability, and reason for the exchange.

POD Products

For print-on-demand products, exchanges due to:

  • Wrong size selected by the customer
  • Change of mind
  • Customer preference

may not be available.

Qikink currently indicates that wrong-size/no-defect situations are handled through a new order rather than a standard exchange.

Defective or Incorrect Products

If the product is defective, damaged, misprinted, or incorrectly supplied, Shopniva may provide a replacement where appropriate.

Replacement availability is subject to product availability and supplier/fulfillment-partner requirements.

10. Non-Returnable Items

Unless otherwise stated on the product page, the following may not be eligible for standard returns:

  • Print-on-demand products due to change of mind.
  • Customized or personalized products.
  • Products where the customer selected the wrong size.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Products damaged due to improper handling.
  • Products without required proof of damage or defect, where such proof is reasonably necessary.
  • Products returned after the applicable return period.
  • Products specifically identified as non-returnable on the product page.

Important: Non-returnable does not mean that legitimate defective, damaged, incorrect, or otherwise legally required remedies are excluded.

11. Return Shipping Costs

The responsibility for return shipping depends on the reason for the return.

If the product is defective, damaged, or incorrect

Where the issue is verified and the return is approved, Shopniva or the applicable fulfillment/supplier partner may bear the applicable return or replacement shipping cost, depending on the circumstances.

If the customer ordered the wrong size or changes their mind

For eligible products, the customer may be responsible for applicable return shipping costs.

For Qikink POD products, wrong-size or no-defect returns are handled at the seller's expense through a new order rather than a standard return/exchange.

Incorrect address / failed delivery

If an order cannot be delivered because of an incorrect or incomplete address, customer unavailability, refusal to accept delivery, or similar customer-related circumstances, additional shipping or reshipping costs may apply where permitted and applicable.

12. Refund Process

Once your return or refund request is approved, we will initiate the applicable refund.

Refunds may be issued through:

  • The original payment method;
  • Store credit; or
  • Another payment method agreed upon with the customer, where appropriate.

Refund Processing Time: [REFUND PROCESSING TIME]

Please note that after Shopniva processes a refund, the time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the payment provider or financial institution.

13. Refund Amount

For an approved refund, the amount refunded will depend on the circumstances of the order and applicable policy.

Where applicable, refunds may include:

  • Product price
  • Applicable shipping charges, where the issue is attributable to Shopniva/supplier/fulfillment error
  • Other eligible amounts

Certain charges may not be refundable where permitted, including shipping or other costs associated with customer-requested returns, incorrect addresses, or other customer-related circumstances.

We will communicate the applicable refund amount when your request is approved.

14. Cancellation of Orders

If you wish to cancel your order, contact us as soon as possible at:

[EMAIL ADDRESS]

Cancellation requests may not be accepted once an order has entered production, processing, packing, or shipping.

This is particularly important for print-on-demand products because production may begin after the order is placed.

For Qikink, once an order has been processed, cancellation may not be possible under its terms.

15. Return-to-Origin (RTO) Orders

An order may be returned to the fulfillment facility if delivery cannot be completed.

Possible reasons include:

  • Incorrect or incomplete address
  • Customer unavailable
  • Customer refusing delivery
  • Customer not reachable
  • Unserviceable PIN code
  • COD amount not being available
  • Delivery location being closed
  • Other courier-related reasons

Qikink currently states that undelivered/RTO orders are handled through its returns system and can generally be re-shipped within its specified return-storage period.

RTO does not automatically mean that the customer is entitled to a refund. Each case will be reviewed according to the reason for the return and applicable Shopniva policy.

16. Lost-in-Transit Orders

If your order is confirmed as lost during transit, we will coordinate with the applicable courier or fulfillment partner.

Depending on the circumstances, we may provide:

  • A replacement; or
  • A refund.

For Qikink-fulfilled products, Qikink states that refunds are issued when the shipping status confirms that an item has been lost in transit.

17. How to Request a Return or Refund

To request a return, replacement, exchange, or refund, contact:

Shopniva
Email: [EMAIL ADDRESS]
Website: https://shopniva.me/

Please include:

Order Number: [ORDER NUMBER]
Product Name: [PRODUCT NAME]
Reason for Request: [REASON]
Photos/Videos: [ATTACH WHERE APPLICABLE]

We will review your request and respond within:

[X BUSINESS DAYS]

18. Important Information

Because Shopniva works with different suppliers and fulfillment partners, return and refund conditions may differ between products.

The return conditions displayed on the relevant product page, checkout, or order communication may apply where they provide additional product-specific information.

We aim to handle all legitimate return and refund requests fairly and in accordance with applicable Indian consumer protection requirements.

19. Contact Us

If you have questions about our Return & Refund Policy, please contact us:

Shopniva
Website: https://shopniva.me/
Email: harshavardhanv82@gmail.com
Phone: [PHONE NUMBER]
Business Address: Shamanna Layout, Patel Ramaiah Road, Lingarajapuram, Bangalore – 560084, Karnataka, India
Business Hours: 11am to 12am